Question 1

What is GovPayPlan?

Accepted Answer

GovPayPlan is a complete payment platform built for government agencies. It handles online payments, phone payments (IVR), in-person terminals, payment plans, and more through one unified system.

Question 2

How much does it cost?

Accepted Answer

Processing fees are based on your monthly transaction volume. Lite (up to $100K/month): 5% cards, 2% ACH. Standard ($100K-$5M): 4% cards, 1% ACH. Scale (over $5M): 3.5% cards, 0.75% ACH. All fees are collected from end users, not billed to the agency.

Question 3

Is there a free trial?

Accepted Answer

Yes. Start a 30-day free trial with no credit card required and no commitment. You can test the full platform with fake payment data before going live.

Question 4

Is it secure?

Accepted Answer

Yes. GovPayPlan is PCI DSS Level 1 compliant, uses end-to-end encryption, requires multi-factor authentication, and is hosted on CJIS-compliant GovCloud infrastructure.

Question 5

Who pays the processing fees?

Accepted Answer

End users (constituents making payments) pay the processing fees as convenience fees. Government agencies are never directly billed.

Question 6

Are there contracts or commitments?

Accepted Answer

No. There are no long-term contracts or commitments required. You can cancel anytime.

Question 7

What payment methods are supported?

Accepted Answer

Credit cards, debit cards, ACH/eCheck, Apple Pay, Google Pay, and more. Payments can be made online, by phone (IVR), or in-person at terminals.

Question 8

Does it support payment plans?

Accepted Answer

Yes. GovPayPlan supports interest-free installment payment plans with configurable terms, AutoPay options, and automated reminders.

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